Privacy Policy

Last updated: 5 April 2026

1. Who we are

This Privacy Policy explains how Global Maintenance & Services Ltd collects, uses, stores and protects personal data through www.globalmaintenanceuk.co.uk and in connection with our business activities.

Company name: Global Maintenance & Services Ltd
Company number: 17104791
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@globalmaintenanceuk.co.uk
Telephone: 02034885835

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

2. What this policy covers

This policy applies to personal data collected when you:

  • visit our website;

  • submit an enquiry;

  • request a quotation;

  • engage us for services;

  • contact us by email, telephone or other channels;

  • upload documents, photographs or videos to us;

  • interact with our advertising or analytics tools; or

  • otherwise communicate with us in connection with our services.

3. The personal data we collect

Depending on how you use our website or deal with us, we may collect and process:

  • your name;

  • your email address;

  • your telephone number;

  • your postal address;

  • property or site address details;

  • job, project or service request details;

  • photographs, videos or files you send to us;

  • payment and billing information;

  • marketing preferences;

  • technical information about your device, browser and use of our website;

  • cookie and tracking data; and

  • records of our communications with you.

We do not intentionally collect special category personal data through the website unless you choose to provide it. Please avoid sending sensitive personal information unless it is genuinely necessary.

4. How we collect your personal data

We collect personal data:

  • directly from you when you complete forms, contact us or instruct us;

  • from materials you upload or send to us;

  • automatically through cookies, analytics and similar technologies when you use our website;

  • from our CRM and communication systems where you interact with us;

  • from payment providers when a payment is made; and

  • in some cases, from publicly available sources or third parties where this is necessary for quoting, service delivery, debt recovery, fraud prevention or compliance.

5. How we use your personal data

We may use your personal data to:

  • respond to enquiries;

  • assess service requests;

  • prepare and issue quotations;

  • arrange surveys, call-outs, maintenance visits, cleaning services or refurbishment works;

  • administer bookings, jobs, recurring services and customer accounts;

  • communicate with you about your enquiry, quote or job;

  • take, process or reconcile payments;

  • keep internal records;

  • manage complaints, disputes or legal claims;

  • operate, maintain and improve our website and services;

  • monitor website performance, user behaviour and advertising effectiveness;

  • send service-related communications;

  • send marketing communications where permitted and, where required, with your consent;

  • protect our business, users and systems from misuse, fraud or security risks; and

  • comply with legal, regulatory, tax, accounting and insurance obligations.

6. Lawful bases for processing

We rely on one or more of the following lawful bases, depending on the circumstances:

Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes dealing with enquiries, quotations, bookings, call-outs, service delivery, invoicing and payment handling.

Legal obligation
Where we need to process personal data to comply with legal or regulatory duties, including record-keeping, taxation, accounting, fraud prevention, health and safety, and responding to lawful requests.

Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:

  • managing customer relationships;

  • handling business enquiries;

  • operating our CRM and internal systems;

  • improving our website and services;

  • protecting our business;

  • maintaining records;

  • enforcing our rights; and

  • analysing website performance and enquiries in a proportionate way.

Consent
Where consent is required, including for non-essential cookies, certain marketing activity and similar tracking technologies. Where we rely on consent, you may withdraw it at any time.

7. Marketing

We may use your contact details and stated preferences to send you marketing communications where you have asked to receive them, where you have consented, or where we are otherwise permitted to do so by law.

You may opt out of marketing communications at any time by using the unsubscribe link, contacting us directly, or emailing info@globalmaintenanceuk.co.uk.

8. Who we share your personal data with

We may share personal data with:

  • website hosting and website support providers;

  • form handling and CRM providers;

  • Google Workspace and related communication tools;

  • analytics and advertising providers, including Google and Meta;

  • payment service providers and banking providers;

  • IT, software and security providers;

  • subcontractors, suppliers and operational partners where needed to assess, schedule or deliver services;

  • professional advisers, including legal, insurance, compliance and accounting advisers;

  • debt recovery or dispute resolution providers where necessary; and

  • regulators, authorities or other third parties where required by law or where necessary to protect our rights.

We do not sell your personal data.

9. International transfers

Some of the third-party providers we use may process personal data outside the UK. Where this happens, we take steps to ensure that personal data is protected in accordance with applicable data protection law. This may include reliance on adequacy regulations, contractual safeguards or other lawful transfer mechanisms.

10. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, and afterwards for as long as needed for record-keeping, legal, regulatory, tax, accounting, insurance or claims-handling purposes.

In practice:

  • enquiry data is kept for as long as needed to deal with the enquiry and any reasonable follow-up;

  • quotation data is kept for as long as needed to manage the quote, negotiations and any related follow-up;

  • customer and job records are kept for as long as the customer relationship continues and afterwards for as long as reasonably required for operational, legal and financial purposes;

  • payment and transaction information is kept for accounting, audit and compliance purposes;

  • marketing data is kept until consent is withdrawn, you opt out, or the data is no longer needed.

Where we do not apply a fixed retention period, we decide retention by reference to the nature of the service, whether there is an ongoing relationship, our legal and accounting obligations, complaint handling, insurance requirements and the need to establish, exercise or defend legal claims.

11. Your rights

Subject to the law and depending on the circumstances, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of your data;

  • request restriction of processing;

  • object to processing;

  • request transfer of certain data to you or another provider;

  • withdraw consent where we rely on consent; and

  • object at any time to direct marketing.

To exercise any of these rights, please contact info@globalmaintenanceuk.co.uk.

12. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue promptly.

You also have the right to complain to the Information Commissioner’s Office.

13. Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure or alteration. However, no website or transmission system is completely secure, and you provide information at your own risk.

14. Third-party links and platforms

Our website may contain links to third-party websites, platforms or embedded content. If you follow those links or interact with embedded services, your information may be processed by the third party under its own privacy terms. We are not responsible for third-party privacy practices.

15. Cookies and tracking

Our website uses cookies and similar technologies. Please see our Cookie Policy below for further details.

16. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.